Status of this document. This is a good-faith commercial terms draft, not a jurisdiction-verified legal instrument, and it has not been reviewed by qualified counsel or a finance/pricing professional. The prices below are illustrative starting points, not the result of market research — validate them against actual cost-to-serve, competitor pricing, and manufacturer willingness-to-pay before quoting them to a real customer. This document supplements, and does not replace, the general Terms of Service and Privacy Policy, which continue to apply to every Manufacturer Portal account.
1. What this covers
The Manufacturer Portal — self-registering drugs, generating batch/pack verification codes, and viewing which of your codes have been scanned — is free to apply for and free at a small trial volume. Beyond the trial, using it requires an active paid plan. This page sets out those plans; it does not change anything about how the consumer-facing app works, which remains free for everyone who scans, searches, or reports on it.
2. Plans
Plans are priced per verification code generated — the same unit the platform already meters internally, so what you're billed for maps exactly to what you used, not an estimate.
Starter
$0.04/code
Pay-as-you-go, no monthly fee
Unlimited drug registrations
Codes billed monthly in arrears
Standard email support
Good for a first product line or a pilot batch
Most manufacturers
Growth
$249/month
Includes 10,000 codes/month, then $0.025/code
Everything in Starter
Usage dashboard (scans over time, by region)
Priority support (target: 1 business day)
Renew anytime from your dashboard — no auto-charge
Enterprise
Custom
For multi-brand or multi-country manufacturers
Everything in Growth
Volume-discounted per-code pricing
Dedicated account contact
Custom reporting / data export
Multi-user access for your team
Free trial. Every newly-approved manufacturer account starts with 250 codes at no charge, with no time limit on using them — enough to run a real pilot batch before committing to a plan. No card required to apply or to use the trial allowance.
Currency. Prices are quoted and charged in USD; if you need local-currency payment, ask — this is handled case by case today, not yet automated for every market.
How charging works. Every plan is prepaid — there is no recurring auto-charge and no after-the-fact invoice. Starter draws down a credit balance you top up yourself ($0.04/code, deducted as you generate). Growth is a flat $249 payment that unlocks 10,000 codes for 30 days, with anything beyond that drawn from the same credit balance at $0.025/code. Renewing Growth, or topping up credit, is something you do from your dashboard when you choose to — nothing is ever charged without you initiating it.
Payment methods. Card and major mobile money channels, processed by our payment provider (see §6). We do not store your card details ourselves.
Running out. If your credit balance or Growth period runs out, new code generation pauses until you top up or renew — your account, existing drugs, and already-issued codes are never affected, and codes already issued keep working for verification.
Paused for other reasons. We may also pause new code generation over an unresolved payment dispute (e.g. a chargeback). We'll always email you first, and this never deletes your account, drugs, or codes either.
Refunds. Codes already generated are a delivered service and are non-refundable; an unused credit balance is refunded on request if you close your account.
4. What we commit to
We aim for high availability and will tell you about planned maintenance in advance where practical, but we do not currently offer a formal uptime SLA with service credits — the platform runs on standard infrastructure (see the project's own deployment documentation), not a redundant multi-region setup, and promising a formal SLA ahead of that would be a commitment we can't actually back. If your compliance or procurement process requires a formal SLA, tell us — that's a real, buildable requirement, just not the default today.
5. Your data
Drugs and codes you register remain identifiably yours (see Terms of Service §6 and §7 for how ownership and trust-tier badges work); a paid plan doesn't change who owns that data, only that generating new codes past the trial requires an active plan. Usage/scan analytics shown to you cover your own registered drugs only — we don't show one manufacturer's data to another.
6. Payment processing
Payments are processed by a third-party payment provider (currently Paystack), not by us directly — when you pay, you're briefly on their checkout page, subject to their own terms and security practices, and we only receive confirmation that payment succeeded plus the reference needed to reconcile it against your invoice.
7. Changes to pricing
We may change these prices for new plan purchases at any time by updating this page. For an existing active subscription, a price change takes effect at your next renewal, with at least 30 days' notice by email first — never mid-cycle without warning.
8. Contact
Questions about pricing, a custom Enterprise quote, or an invoice: [insert sales/billing contact email].